Websites
Technical help, updates, troubleshooting, and improvements for business websites.
CLIENT SUPPORT · CHERTRA
Support for CherTra
Need help with a product, website, app, or solution from CherTra? We are here to help.
01 / SUPPORT
How we can help
Mobile apps
Guidance with app access, features, compatibility, and reported issues.
CRM & SaaS
Help with product workflows, account access, integrations, and software issues.
CherTra Chat & products
Assistance with CherTra Chat and other products published by CherTra.
AI tools & automation
Support for AI workflows, connected tools, and business process automations.
Technical management
Maintenance, platform updates, integrations, and ongoing technical care.
General enquiries
Not sure where to start? Tell us what you need and we will direct your request.
02 / FAQ
Support questions
How can I request support?
Email hello@chertra.com or use the contact page. Include the product or service name and a clear description of what you need.
What should I include when reporting a problem?
Include the product or service, device, operating system and browser versions where relevant, screenshots if available, a description of the issue, and the steps that reproduce it.
Can you support a website built by someone else?
CherTra can assess maintenance, redesign, troubleshooting, and migration for an existing website. The right scope depends on the site, access, and requirements.
Do you offer ongoing maintenance?
Ongoing technical management and maintenance can be discussed for each project. Scope and terms depend on the platforms and support needs.
Can I request changes or new features?
Yes. Send the goals and requirements; timing and pricing are assessed according to scope and complexity.
How does support for CherTra Chat work?
Email hello@chertra.com and describe the issue. For account problems, include the relevant account identifier and browser or device details where useful.
How do I request deletion of my data?
Follow the instructions on the Data Deletion page. You can also review the Privacy Policy for information about data handling.
How long does a response take?
Requests are handled as soon as possible, taking their complexity and priority into account. No fixed response time is guaranteed.
Can I get support in another language?
The CherTra website is available in English, Italian, French, German, and Spanish. Tell us your preferred language when you contact us.
03 / CONTACT
How can we help?
Tell us a little about your project or support request.